Terms of Service

01Acceptance of these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and [Company Legal Entity, LLC], doing business as Darkside Labs (“Darkside Labs,” “we,” “us,” or “our”). They govern your access to and use of our website, customer accounts, and any purchase you make from us (together, the “Services”).

By browsing the website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms and to the policies incorporated by reference, including our Research Use Only Policy, Privacy Policy, Shipping Policy, Refund & Returns Policy, and Cookie & Local Storage Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company, university, laboratory, or other organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

02Eligibility

To use the Services or purchase products, you must:

• be at least 21 years of age;
• be a qualified researcher, or be acting on behalf of a research institution, laboratory, or business with the training, facilities, and authorization to handle research chemicals safely;
• have the legal capacity to enter into a binding contract; and
• not be barred from receiving our products under any applicable law.

You are solely responsible for compliance with all local, state, federal, and international laws that apply to your purchase, possession, use, storage, transport, and disposal of our products, including any licensing, registration, or record-keeping requirements. Some products may be restricted or regulated in your jurisdiction; it is your responsibility to confirm that you may lawfully purchase and receive them before placing an order.

We may request information to verify eligibility and may refuse service if it is not provided.

03Research Use Only

By purchasing from us, you acknowledge and agree that our products:

• are supplied solely for in-vitro, laboratory, and analytical research purposes;
• are not intended for human or animal consumption, ingestion, injection, inhalation, topical application, or any other form of introduction into the body of a human or animal;
• are not drugs, foods, cosmetics, medical devices, or dietary supplements;
• have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition; and
• must be handled only by appropriately trained persons in a suitable laboratory setting.

No medical advice. Nothing on the website, in product descriptions, in Certificates of Analysis, in our Research Finder tool, in emails, or in communications with our staff is medical advice or guidance on dosing, administration, or human use. We will not provide such guidance under any circumstances.

Your representations. Each time you place an order you represent and warrant that you are purchasing for lawful laboratory research only; that you will not use, sell, or supply the products for human or animal use; that you will not relabel or market them as drugs, supplements, or for any consumption purpose; and that you will handle, store, and dispose of them in accordance with applicable law and accepted laboratory safety practice. At checkout you will be asked to confirm these statements, and we keep a record of that confirmation.

Refusal and cancellation. We may refuse, cancel, or limit any order, and may suspend or close any account, at our sole discretion, including where you (or anyone acting with you) indicate, by any means, an intention to use products for human or animal consumption or any other non-research purpose, or where we otherwise suspect misuse, resale for non-research purposes, or a violation of law. See our Research Use Only Policy for more detail.

04Accounts

You may check out as a guest or create a customer account to track orders and view your order history. When you create an account you agree to:

• provide accurate, current, and complete information, and keep it up to date;
• keep your password confidential and use a strong, unique password;
• be responsible for all activity that occurs under your account; and
• notify us promptly at hello@darksidelabs.org if you suspect unauthorized access.

Accounts are personal to you and may not be shared, sold, or transferred. Because we do not require email verification to create an account, you are responsible for ensuring that the email address you register is one you own and control. We may suspend or terminate accounts that provide false information, violate these Terms, or present a security or compliance risk.

05Orders, Pricing & Availability

Your order is an offer to purchase. An order is accepted only when we confirm it and process payment; we may decline or cancel any order before shipment for any lawful reason, including suspected fraud, eligibility or compliance concerns, product unavailability, or errors in pricing or product information. If we cancel an order after payment, we will refund the amount charged.

• Pricing. Prices are listed in U.S. dollars and may change at any time without notice. The price that applies is the price shown at checkout when you place your order.
• Coupons. Coupon codes are subject to their stated conditions, have no cash value, are limited to one per order unless stated otherwise, and may be modified or withdrawn at any time.
• Availability and quantity limits. Products are offered while supplies last. We may limit quantities per order, per customer, per household, or per shipping address.
• Errors. Despite our efforts, the website may contain typographical, pricing, or availability errors. We reserve the right to correct errors and to cancel affected orders, even after confirmation.

06Payment

Payments are processed by our third-party payment processor (currently Stripe) on its secure hosted checkout page. We do not receive or store your full card number. By submitting payment you authorize us and our processor to charge the total shown at checkout, including applicable shipping and taxes.

• You represent that you are authorized to use the payment method you provide.
• Orders are not confirmed until payment is successfully completed and verified.
• Applicable sales or use taxes are calculated as required by law and shown before you pay where applicable.
• We and our processor may perform fraud screening and may cancel orders that cannot be verified.

Please contact us before disputing a charge with your bank. Most issues can be resolved quickly. See our Refund & Returns Policy for how we handle chargebacks.

07Shipping & Risk of Loss

We ship to the destinations listed in our Shipping Policy, which describes processing times, rates, and delivery estimates. Delivery dates are estimates, not guarantees.

Title to and risk of loss for products pass to you when we deliver the package to the carrier. We will nonetheless help you with carrier claims for lost or damaged shipments as described in our Refund & Returns Policy. You are responsible for providing an accurate shipping address and for any import duties, taxes, or customs requirements at your destination.

08Product Information & Certificates of Analysis

Product descriptions, specifications, and references to published scientific literature are provided for general informational and research-reference purposes only. They do not suggest, and must not be read as suggesting, any human or animal use, benefit, or safety.

Certificates of Analysis (COAs) are batch-specific analytical documents. A COA reports results for the specific lot tested at the time of testing using the stated methods; it is not a guarantee about any other lot, and it is not a representation that a product is fit for any particular purpose. Images are illustrative, and packaging or labels may vary.

09Disclaimer of Warranties

We warrant only that products will substantially conform to the description and batch COA at the time of shipment. Your sole remedy for breach of this limited warranty is replacement or refund as described in our Refund & Returns Policy.

Except as expressly stated above, and to the fullest extent permitted by law, the Services and all products are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

10Limitation of Liability

To the fullest extent permitted by law, Darkside Labs, [Company Legal Entity, LLC], and their owners, officers, employees, agents, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services or any product, even if advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Services or any product is limited to the amount you actually paid us for the product or order giving rise to the claim.

We are not responsible for any injury, loss, or damage resulting from the misuse of any product, including any use contrary to the Research Use Only restrictions in these Terms. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

11Indemnification

You agree to defend, indemnify, and hold harmless Darkside Labs, [Company Legal Entity, LLC], and their owners, officers, employees, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your purchase, handling, storage, use, misuse, resale, or disposal of any product, including any use in or on humans or animals; (b) your violation of these Terms or any applicable law or regulation; (c) any false representation you make, including at checkout; or (d) your violation of any rights of a third party.

12Intellectual Property

The website and its content (including text, product descriptions, graphics, logos, the Darkside Labs name and marks, photographs, page designs, and software) are owned by or licensed to us and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the website for its intended purpose. You may not copy, scrape, reproduce, modify, distribute, or create derivative works from any part of the website without our prior written consent.

13Prohibited Conduct

You agree not to:

• use or resell any product for human or animal consumption, or represent that a product is suitable for such use;
• post, publish, or share content (including reviews, social media posts, or forum content) that associates our products or brand with human use, dosing, or therapeutic claims;
• provide false information, impersonate any person, or use another person’s payment method without authorization;
• violate any applicable law, including import, export, and controlled-substance laws;
• interfere with or disrupt the website, attempt to gain unauthorized access to any system or account, or probe, scan, or test the vulnerability of the Services without authorization;
• use bots, scrapers, or automated means to access the website or place orders; or
• abuse coupons, promotions, the checkout process, or the chargeback process.

14Governing Law & Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of [STATE] and applicable U.S. federal law, without regard to conflict-of-laws principles.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at hello@darksidelabs.org with a written description of the dispute and to try in good faith to resolve it informally for at least 30 days.

Binding arbitration. If the dispute is not resolved informally, it will be resolved by final and binding individual arbitration administered by [Arbitration Provider, e.g. the American Arbitration Association] under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property. The arbitration will take place in the State of [STATE] or by video conference, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and Darkside Labs agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

Opt-out. You may opt out of this arbitration agreement by emailing hello@darksidelabs.org within 30 days after first accepting these Terms, with the subject line “Arbitration Opt-Out” and your name and the email address associated with your orders.

If any part of this section is found unenforceable, the class action waiver is not severable from the agreement to arbitrate, and any remaining claims will be heard exclusively in the state or federal courts located in [STATE], to whose jurisdiction you consent.

15Changes to the Services and these Terms

We may change the Services, discontinue products, or update these Terms at any time. When we update the Terms we will revise the “Last updated” date above, and material changes will apply only to orders placed after the change is posted. Your continued use of the Services after an update means you accept the revised Terms.

16General

• Entire agreement. These Terms and the policies referenced in them are the entire agreement between you and us about the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier delays, natural disasters, and supply shortages.

17Contact

Questions about these Terms can be sent to:

[Company Legal Entity, LLC]
d/b/a Darkside Labs
[Business Address]
Email: hello@darksidelabs.org